Polato, Mirko (2017): Dataset belonging to the help desk log of an Italian Company. Version 1. 4TU.ResearchData. dataset. https://doi.org/10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb

Dataset

• Business and Management

Event logs, Help desk, Incident management, Monitoring tools, Problem management, Ticketing

4TU General Terms of Use

RefWorks, BibTeX, Reference Manager, Endnote, DataCite, NLM, DC, CFF

by Mirko Polato

Event log concerning the ticketing management process of the Help desk of an Italian software company

• 2017-07-25 first online, published, posted

University of Padova

media types: text/csv, text/plain

University of Padova, Department of Mathematics