YANG, Huijun (2020): Intercultural Communication Competency Practices in the Hotel Industry. Version 1. 4TU.ResearchData. dataset. https://doi.org/10.4121/uuid:07f2520f-18a2-4538-9639-378599133591

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Categories

• Communication
• Other Commerce, Management, Tourism and Services
• Other Education and Training

Keywords

Cultural diversity Hotel employees’ perceptions Intercultural communication competency

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Licence

CC0

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by Huijun YANG

the study, qualitative data collection and content analysis are used, followed by Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) for scale development with a total of 403 valid questionnaires collected from sixteen multi-national hotel companies in China. Furthermore, an Importance Performance Analysis is conducted to identify the employees’ perception and performance of ICC practices.

History

• 2020-04-30 first online, published, posted

Publisher

4TU.Centre for Research Data

Format

media types: application/x-spss-sav

Organizations

Macao Institute for Tourism Studies

Contributors

• Li, W. (Wenjie)