more data does not necessarily lead to solving the problem
innovation tends to focus on external surveillance and control of citizens in public space
    rather than on money flows, processes and the city government itself
    ``But that we do things with which we at least make smarter and better the accountability of public money with the help of AI, improve our own business processes and the reverse actually happens all the time.''
    citizens are made responsible and required to act
violation of social contract between citizen and city: problems are `solved' by technological surveillance and enforcement of individuals' actions
there is external oversight from audit offices, but internal review is limited
project leads are focused on getting the project done, 
    do not focus on review
    review should show the project actually solved the problem
by focusing on a technological fix, problems are depoliticized
participatory approaches attract ``the usual suspects''
    only people who can afford to participate, do
    only thing that is sufficiently representative are referendums
participatory methods should enable the integration of conflicting values into a solution
    they should be accessible
citizens check out (don't participate) when the city does not solve their problems
the problem is not necessarily that signals are not received by the city, but that they are not acted upon
feedback loop should not only go to executive organization
    but also be made public to society
    and accessible to municipal council, so they can monitor
