VUS is limited by where vehicles can actually go
``target binding'' (``doelbinding'') prevents reuse of data collected by vehicle for one purpose
current challenge is getting data acquisition / data pipeline right
other challenge is prioritizing signals received by VUS and other means, which to act on first, capacity is limited
connecting people who call 14020 to AI specialists who really understand the system
having a face-to-face dialogue in all instances will be too labor intensive
``it must also be workable for people who do the execution'' -- can't algorithmically generate a new route every day
need to get understanding of frequency of questions and complaints to properly organize human response
individuals struggle to identify systemic shortcomings
government should build in feedback loops to keep track of who they are impacting
trash detection was conceived in response to what they call ``reporting inequality'' (``meldingsongelijkheid'') 
by extension, contestability should strive to be representative as well
SIA is a success story of the CTO office -- collects all reports from citizens and distributes them internally to the right people
challenge remains how to prioritize response given limited capacity to do so
feedback loop from society through AI systems back to policy-makers isn't well-developed yet
question is: how do you learn as an organization
do conduct project evaluations 
evaluations are time and labor intensive
evaluation focuses on how they communicated with society
public opinion is an important factor for executive; public responses come back to city council and indirectly flow to executive again
evaluation also looks at efficiency, effects that were achieved
evaluation also looks at proportionality
feedback from policy back to technical development: depends on if development happens in-house or not, in the former case feedback loop is more mature
    internal: you simply kick off with colleagues and talk through things
    external: you can't advantage one party over another so there is less room for dialogue
feedback loop can also be seen as an updating of purchasing conditions 
collaboration with external developers also has degrees of closeness
agile methods require some force-fitting into a bureaucratic organization
product owners are the ones who translate policy into technology
opportunity with how physical objects are designed in public space 
    interaction modalities for expressing disagreement in addition to 14020 
