continuously iterate to ensure a system achieves its intended goals and limits side effects
new systems are preceded by test sessions with users
existing systems currently include a feedback form
substantive complaints are handled with appeals procedure
other feedback loop is from changes to regulations, review how system should be updated accordingly
challenge is to find right participants for test sessions
logging all design choices so that those can be made transparent in algorithm register as well
no measures in place yet for citizens to have a conversation with a civil servant, to request one
    conducting the conversation and having it feed back into development shouldn't be an issue
no measures for representation of groups
existing complaints procedure is limiting and not user-friendly
    alternative procedures could add something
alternative dispute resolution mechanisms are recognized as desirable but still merely an innovation topic
    they do call people who have started a appeals procedure
        make them feel heard
        find an alternative solution
        maybe let them withdraw
bike tool (``fietstool'') is aimed at keeping people out of formal appeals procedure
city also performs a mediation-like role in a digital space when citizens have a conflict about e.g. environmental law
limited attention in non-legal parts of org to integrate conflict resolution into service operations (primary process)
    would require closer collab between execution and legal
``if we think about this together as a team, we also see it much more as a spectrum of mediation in which the complaints procedure, the objection procedure, the appeal procedure all also have a role, but they are not the beginning, they are not always the end can be scaled somewhere say yes that yes there we should go that way that we get a clearer picture of that''