TY - DATA
T1 - Intercultural Communication Competency Practices in the Hotel Industry
PY - 2020/04/30
AU - Huijun YANG
UR - https://data.4tu.nl/articles/dataset/Intercultural_Communication_Competency_Practices_in_the_Hotel_Industry/12675566/1
DO - 10.4121/uuid:07f2520f-18a2-4538-9639-378599133591
KW - Cultural diversity
KW - Hotel employees’ perceptions
KW - Intercultural communication competency
N2 - the study, qualitative data collection and content analysis are used, followed by Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) for scale development with a total of 403 valid questionnaires collected from sixteen multi-national hotel companies in China. Furthermore, an Importance Performance Analysis is conducted to identify the employees’ perception and performance of ICC practices.
ER -