cff-version: 1.2.0
abstract: "Event log concerning the ticketing management process of the Help desk of an Italian software company"
authors:
  - family-names: Polato
    given-names: Mirko
    orcid: "https://orcid.org/0000-0003-4890-5020"
title: "Dataset belonging to the help desk log of an Italian Company"
keywords:
version: 1
identifiers:
  - type: doi
    value: 10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb
license: 4TU General Terms of Use
date-released: 2017-07-25