@misc{https://doi.org/10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb,
  doi = {10.4121/uuid:0c60edf1-6f83-4e75-9367-4c63b3e9d5bb},
  url = {https://data.4tu.nl/articles/dataset/Dataset_belonging_to_the_help_desk_log_of_an_Italian_Company/12675977/1},
  author = {Polato, Mirko},
  keywords = {Event logs, Help desk, Incident management, Monitoring tools, Problem management, Ticketing},
  title = {Dataset belonging to the help desk log of an Italian Company},
  publisher = {University of Padova},
  year = {2017},
  copyright = {4TU General Terms of Use},
}