4TU.ResearchDataBrowse
downloadDownload file
downloadDownload file
1/1
2 files

Dataset belonging to the help desk log of an Italian Company

Download all (3.12 MB)
dataset
posted on 25.07.2017, 00:00 authored by Mirko PolatoMirko Polato
Event log concerning the ticketing management process of the Help desk of an Italian software company

History

Contributors

University of Padova, Department of Mathematics

Publisher

University of Padova

Format

media types: text/csv, text/plain

Usage metrics

Other institutionsOther institutions

Categories

Keywords

Event logsHelp deskIncident managementMonitoring toolsProblem managementTicketing

Licence

4TU General Terms of Use

Exports